We have all heard the expression “a smile speaks a thousand words.” It’s true. A smile can often disarm the most verbally belligerent person. Don’t be afraid to be the first to smile at the other person. And don’t be put off if they don’t return your smile. Many people are so self-consumed or preoccupied that they will not notice you or your smile.
Don’t be reactive to others, just smile sincerely. If you think of all the wonderful things in your life, the people who really love you and the people whom you really love, you will always have a true and radiant smile; your eyes will sparkle.
Oftentimes you can use a smile to defuse a verbal zinger that you will have to retort. Somehow, a smile makes what you are saying a lot less biting and stinging, but also more memorable.
The incongruity of your unpleasant, but strong, words and your soft and pleasant facial expression might throw your opponent off balance.
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