In his bible of the times, How to Win Friends and Influence People, Dale Carnegie mentions that the sound of a person’s name is the sweetest music to her ears. Why? It’s the same as what was said earlier in this blog— people love to talk about their favorite subject, themselves. Softly saying people’s names over and over in a loving tone certainly gets their attention, especially if they are in a rage. It helps to calm them down. Your control over the situation allows them to get in control of themselves. It disarms them. They can’t help but stop and listen. Instead of being seen as the verbal battering ram, you become a warm, soft verbal cushion, making yourself “user-friendly” to them. By the way, this is a standard technique mental health care professionals use in their attempts to gain some control with autistic children.
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