Just as it is essential to know when to speak up, it is equally important to know when to keep quiet. You can do this by observing your opponents clearly.
If you stop, look at them, and really listen and empathize with them, you will be surprised at how much less frequently you will say the wrong thing. You will become more conscious of your words. If you stop and suck in air for a moment before you speak, you will never make a faux pas. Mistakes like these are usually made when you are not thinking about whom you are speaking to and what you intend to say.
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