To gain the winning advantage over your verbally vicious opponent, you need to deflate all prejudices or preconceived notions you have about him or her. Begin each interaction with a fresh new outlook.
This might seem a Herculean task, and indeed it does require a lot of practice and inner harmony to accomplish. I'm not telling you to forget about how awful they can be. I am not telling you not to be on guard. What I am telling you is to follow the same approach used by martial artists. When they face their opponents, they show no fear or anger towards their opponents and clear their minds of any previous feelings toward them.
A closed mind begets closed life. An open mind, on the other hand, results in an open and exciting life filled with the excited anticipation of what is going to happen next. An open, non-prejudiced mind allows you to deal with any situation or person that may come your way because you are free of preconceived notions. You are ready for any surprise!
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